Dear Valued Customer,
GARUDA INDONESIA COMMITMENT TO YOUR COMFORT & SAFETY
#BecauseYouMatter
We would like to thank you for your continued support, loyalty and trust flying with Garuda Indonesia. It is a pleasure for us to take you to visit many beautiful places around the world. Today as the situation of COVID-19 outbreak continues to evolve, your comfort & safety will always become our main priority.
Please be assured we are working closely with the government and relevant authority following all guidelines and updated advice to ensure the passenger comfort & well-being by upgrading our cleanliness, safety and service standard in every flight.
FLEXIBILITY FOR YOUR FLIGHT PLAN
In light of the unforeseen circumstances, we will continue to provide you with the latest information if there are any further adjustments regarding Garuda Indonesia flights.
We are applying flexible policies for you to adjust your flight schedule and reroute plan.
For more info regarding this matter, kindly visit http://bit.ly/GA-Covid19
WE ARE HERE FOR YOU
If you need further assistance about your flight reservation, schedule or route changes, we are here for you :
YOUR WELL-BEING IS OUR HIGHEST PRIORITY
We are strengthening the preventive action towards the spread of COVID-19 by disinfecting our aircrafts to assure its cabin cleanliness as well as doing sterilization to kill all germs and viruses. Disinfection was done particularly to the fleets which previously served flights to affected countries and it applies thoroughly to the cabin and passenger areas, such as lavatory, seat, tray table, headrest, seat armrest, overhead compartment, and galley.
Before each departure, Garuda Indonesia is making sure the thorough daily cleaning and transit cleaning to mitigate any risks related to the outbreak.
EVEN WHEN YOU’RE ONBOARD
Our modern aircraft is equipped with the High Efficiency Particulate Air (HEPA) filters, a standard feature installed on every Garuda Indonesia's aircraft. The aircraft filtration systems in cabins can filters 99.999 per cent of dust particles and airborne contaminants such as viruses and bacteria ensuring the highest quality of cabin air.
To maintain your safety and comfort during the flight, we provide a hand sanitizer that can be used by all passengers placed in the galley. We also optimize preventive efforts by recommending the use of masks for the cabin crew while on duty. In addition, we also provide cabin crew for the standard handling procedure of passenger that is suspected of having a communicable disease
We believe the essence of truly comfort is your trust in the quality of flight safety and services.
For this reason, Garuda Indonesia is always committed to provide the best flying experience for you, not only from the aspect of comfort but also through a form of comprehensive attention to your health during the flight by ensuring the regulations and health procedures for passengers are carried out properly at all times.
We wish you good health and may we overcome this challenging time soon.
Once again, thank you for your continued support. We look forward to welcoming you on board soon.
Sincerely,
#BecauseYouMatter
We would like to thank you for your continued support, loyalty and trust flying with Garuda Indonesia. It is a pleasure for us to take you to visit many beautiful places around the world. Today as the situation of COVID-19 outbreak continues to evolve, your comfort & safety will always become our main priority.
Please be assured we are working closely with the government and relevant authority following all guidelines and updated advice to ensure the passenger comfort & well-being by upgrading our cleanliness, safety and service standard in every flight.
FLEXIBILITY FOR YOUR FLIGHT PLAN
In light of the unforeseen circumstances, we will continue to provide you with the latest information if there are any further adjustments regarding Garuda Indonesia flights.
We are applying flexible policies for you to adjust your flight schedule and reroute plan.
For more info regarding this matter, kindly visit http://bit.ly/GA-Covid19
WE ARE HERE FOR YOU
If you need further assistance about your flight reservation, schedule or route changes, we are here for you :
- Live Chat 24 hours http://bit.ly/
livechatgaruda - Contact Center 0 804 1 807 807 or +62 21 2351 9999
We are strengthening the preventive action towards the spread of COVID-19 by disinfecting our aircrafts to assure its cabin cleanliness as well as doing sterilization to kill all germs and viruses. Disinfection was done particularly to the fleets which previously served flights to affected countries and it applies thoroughly to the cabin and passenger areas, such as lavatory, seat, tray table, headrest, seat armrest, overhead compartment, and galley.
Before each departure, Garuda Indonesia is making sure the thorough daily cleaning and transit cleaning to mitigate any risks related to the outbreak.
EVEN WHEN YOU’RE ONBOARD
Our modern aircraft is equipped with the High Efficiency Particulate Air (HEPA) filters, a standard feature installed on every Garuda Indonesia's aircraft. The aircraft filtration systems in cabins can filters 99.999 per cent of dust particles and airborne contaminants such as viruses and bacteria ensuring the highest quality of cabin air.
To maintain your safety and comfort during the flight, we provide a hand sanitizer that can be used by all passengers placed in the galley. We also optimize preventive efforts by recommending the use of masks for the cabin crew while on duty. In addition, we also provide cabin crew for the standard handling procedure of passenger that is suspected of having a communicable disease
We believe the essence of truly comfort is your trust in the quality of flight safety and services.
For this reason, Garuda Indonesia is always committed to provide the best flying experience for you, not only from the aspect of comfort but also through a form of comprehensive attention to your health during the flight by ensuring the regulations and health procedures for passengers are carried out properly at all times.
We wish you good health and may we overcome this challenging time soon.
Once again, thank you for your continued support. We look forward to welcoming you on board soon.
Sincerely,
Irfan Setiaputra
President & CEO Garuda Indonesia
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